SME IT Support

SME IT Support

At the HBP Group we offer IT Support for SMEs (small and medium enterprises) in virtually any industry.

Our team of expert helpdesk engineers are just a call away and can help with any IT issues over the phone, by email or via a remote connection to your IT network – regardless of the issue or how you prefer to contact us, our team is dedicated to finding the right solution as quickly as possible.

We provide a Service Level Agreement (SLA) to all of our customers which promises that we will respond to all support enquiries within 1 hour, will aim to find a solution within 8 hours and that all system critical issues will be prioritised and management informed immediately. Our focus on providing excellent customer support has seen us recognised locally and nationally with accreditations and awards. Our Microsoft Gold Partner status endorses our high levels of staff training and customer satisfaction which only the finest IT Support companies achieve.

Why choose IT Support from the HBP Group?

    • IT Support via phone and email for SMEs
    • We are focused on quick response times and fixes
    • Dedicated, friendly and knowledgeable staff
    • Problem resolution available remotely or on-site
    • Parts, labour and loan equipment are all covered by our IT support contract
    • Proactive IT Support available
    • Site surveys enable us to recommend the correct IT support solution to your business
    • Microsoft Gold Partner and Microsoft Small Business Specialist

Our Support Services

    • Proactive IT Support

      Proactive IT Support

      Our IT experts can help to perform preventative maintenance and manage your IT network

    • Remote Monitoring

      Remote Monitoring

      Allow our team to monitor each Server and PC you have to ensure that they are always working as they should be

    • Facilities Management

      Facilities Management

      Get a dedicated IT professional to manage your IT who can even be based from your offices to carry out tasks

Our Accreditations

We work closely with some of the leading names in the IT industry which is shown by the numerous partnerships we have built up and accreditations we have been awarded. Some of these accreditations are listed below.

    • Microsoft Small Business Specialist
      Microsoft Small Business Specialist
    • Watchguard Professional Partner
      Watchguard Professional Partner
    • Sophos Gold Partner
      Sophos Gold Partner
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