Pegasus Service Software
Provide after-sales service and care with Pegasus service software for Opera 3. The Service and Helpdesk application integrates with CRM, Invoicing/SOP and Stock Control to give a complete overview of customer contracts, past sales interactions and a history of service and helpdesk calls.
Service and Helpdesk acts as a centralised database of all customer service callouts, helpdesk support calls, installations, preventive maintenance and provides the tools to plan, track and resolve issues and activities. A knowledge base of issues and fixes can be kept which can be referred to by other staff and a Resource Scheduler allows for the planning of engineers, staff, vehicles, equipment and any other resources.
Features & Benefits
With Pegasus service software you will benefit from the ability to:
Store details of all service and helpdesk calls
Create a knowledgebase of common issues and fixes for future reference
Schedule and allocate staff, vehicles and all other resources to jobs
Report on fault codes, expenses, parts, consumables and requisitions and much more
Manage contract renewal dates and warranty expiry dates
Integration with remote devices including PDAs, web interfaces and TomTom Business solutions